Cancer Care Centre is closely monitoring the COVID-19 outbreak, and will be regularly updating all our members and volunteers via various communication channels as the situation and response required changes.

As you know, there has been a lot of media attention regarding COVID-19 in the last couple of weeks and some of this has caused concern, as we see daily news reports published regarding its spread and the impact this is having in Australia. Our first priority, as always, is to ensure the safety and wellbeing of all staff, members and volunteers and as such we are acting in accordance with the latest advice from recognised health authorities.

We look to the World Health Organisation as well as State and Federal Government Health Departments for guidance in managing the practicalities of the evolving situation. Based on their recommendations and our own operational requirements, we’ve put in place the following guidelines and measures.

All meetings (excluding one-on-one situation) will be suspended, until further notice. This includes all support groups and therapy workshops/courses and meditation groups.

Please note the CCC one-on-one therapies and counselling sessions can be offered by telephone;
can take place in person at the Centre, provided the screening procedure explained below is followed …

Before embarking on a one-on-one therapy or attending the Cancer Care Centre the following 3 screening questions will be asked:

  1. Have you been unwell and/or people living in the same house are unwell in any way, this includes, but is not limited to, the following symptoms; fever, cough, sore throat, shortness of breath, nasal congestion/runny nose, and unusual aches and pains.
  2. Have you and/or people living in the same house as you travelled overseas to any country in the past 14 days?
  3. Have you and/or people living in the same house as you been in close contact with any person who is unwell, has travelled overseas in the past 14 days, or has a suspected or confirmed case of COVID-19?

All therapists/volunteers and members must be able to answer NO to these 3 questions above before coming into the Centre. We apologise if this seems intrusive, however, we need to be mindful of our clientele and our staff.

Additional cleaning has commenced and antibacterial wipes and hand sanitisers will be available to use at the CCC.

This is an unprecedented occurrence for everyone in the industry, and there are many variables and decisions yet to be made. But one thing that we will not compromise is the health and safety of those who support CCC.


What should you do if you or a family member becomes ill?

We ask that members and volunteers remain aware and vigilant of the symptoms of COVID-19, which include fever, cough, sore throat and shortness of breath, and to consult with your GP if you or a family member are displaying any symptoms or are at risk of COVID-19 infection.
If you are feeling unwell and/or displaying possible symptoms of COVID-19, please stay at home until you have been cleared by your GP or health officials.
We request that members and volunteers keep Cancer Care Centre informed in regard to any ongoing health developments which may be of concern.

How will the Cancer Care Centre keep everyone informed?

COVID-19 Infection Notification
If a member or a volunteer of our community becomes infected with the COVID-19 virus, Cancer Care Centre will communicate this to all members and volunteers immediately via email. This will include details in regard to closures and required isolation, as this information is received from public health officials.

Ongoing Communications
The Cancer Care Centre will provide ongoing updates to members and volunteers via e- news and Facebook posts in regard to developments and changes to our Coronavirus Response Plan.

What is the Cancer Care Centre doing to minimise the risks of infection?

Notification of your visit
As a valued Cancer Care Centre partner, we would appreciate it if you could notify us prior to your next visit if any of you might be affected by or have been in contact with someone affected by the virus. If this is the case, please email directly at with any available details.

Hygiene Education
All members and volunteers are being formally advised on proper hygiene procedures. This includes proper handwashing techniques, minimising personal contact with others, avoiding touching your own mouth, nose and eyes when possible, and the necessity to ‘wash, wipe and cover’.

General Hygiene
We will have hand sanitisers (gel type) in all administration areas, toilet facilities, staff amenities, rooms and reception/waiting areas. We ask that all members and volunteers visiting the centre use these facilities.

Further Actions
We will continue to monitor this developing situation, including the possibility of limiting or postponing any large gatherings, and we will make alterations to our procedures and protocols as required, under advisement from the relevant Government and public health officials.

What should members or volunteers do if they have overseas travel plans?

We request that all members and volunteers remain mindful of the ramifications associated with overseas travel at this time, and the ever-changing nature of the travel restrictions and self-isolation periods that are currently in place. If the current restrictions in place expand or change whilst you are overseas, this may result in you being either unable to re-enter the country or being required to enter into self-isolation upon return.

Overseas Travel Register
As a precaution, and to enable us to keep as informed as possible in regard to changing conditions in relation to the COVID-19 pandemic, we have established an overseas travel register. We request that any member and volunteer either planning overseas travel or having returned from overseas travel within the past 14 days, please notify the Cancer Care Centre via email in order to keep the Centre informed.

We will continue to keep members and volunteers updated with regular email communications in relation to the ever-changing nature and impacts of the COVID-19 virus.